Covid-19 FAQ - la pura
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la pura women's health resort kamptal
Hauptplatz 58, 3571 Gars am Kamp, Austria
Fax.: +43 2985/26 66-745
Mail: reservierung@lapura.at
Your data will be processed according to the Data Protection Act and will not be transmitted to third parties outside the VAMED Group. You agree to receive information material from companies within the VAMED Group. You can recall this agreement at any time in writing or by e-mail.
FAQ Aufenthalt Corona

It’s perfectly understandable that you have many questions about how our resort is implementing safety and hygiene precautions in these extraordinary times.
Here in the COVID-19 FAQ you will find all the information you need clearly arranged by topic!


Our Dr. Manfred Zauner is a hygiene physician and developed our concept.

Much has changed since the outbreak of the pandemic. In Austria, we have very clear, precise guidelines regarding hygiene and distancing. You can be assured that we are fully committed to complying with all of these to their fullest extent and update them on an ongoing basis. With the following guidelines and your personal support, we will make sure your holiday will turn out as well as it possibly can. If there’s anything you’re unsure about, please don’t hesitate to call us at any time.

Status:  Oct 21st, 2020

Click on a topic to find out more

REOPENING

We have been open again since May 29.

Everything has been open since May 29: the complete “la pura” as you’ve come to know and love it.

SAFETY

The Austrian Federal Economic Chamber, the Austrian Hotel Association and the Ministry of Social Affairs have all provided clear recommendations – and we’re in full compliance with all of them.

  • Building on this, we’ve developed a comprehensive hygiene and distancing concept.  In principle, everyone must keep a social distance of 1 metre from other people during outdoor activities and 2 metres in the fitness area.
  • Our top priority is the health of our guests as well as our staff. We all look out for each other, and we also appeal to our guest´s personal responsibility.

Please always wear your face mask in the reception area  (hotel and therapy) and in all heavily frequented areas – that is in the elevators and waiting areas, on the way and from the restaurant, at the buffets in the restaurant and in the Boccaccio room.

If you’ve forgotten your face mask, we’re happy to provide one for you.

All our employees with guest contact and when staying in public areas wear a face mask or a face shield for safety reasons.

Please maintain a social distance of 1 metre from other people during outdoor activities and 2 metres in the fitness area.

Our great strength is that we have physicians on staff who are perfectly familiar with all hygiene standards. We even have an in-house hygiene specialist, Dr. Manfred Zauner. In addition, our parent company VAMED is an internationally active healthcare corporation. When you’re staying with us, there is always a physician available if you should need one. Our premises have plenty of space and private retreat areas to offer. You’re going to be in very good hands!

All our saunas and steam baths are open. In the saunas, an area of 10 sqm/person is currently prescribed. This means that we can only offer one sauna session per room or family. Please register in the list for the respective sauna with your room number and the number of persons.
Your personal sauna session will last 20 minutes, after which we disinfect the sauna for the following guest(s). Of course, you are free to sign up for a sauna session several times a day. Please make sure to strictly follow the instructions of our spa attendants in this particularly sensitive area.

On the contrary: our water consistently has the best quality due to constant disinfection and treatment. In this respect, the risk of transmission here is probably even lower than elsewhere. Nevertheless, the distancing rule also applies in the water.

Our spa attendants are responsible for strict compliance with hygiene and spacing recommendations. Only a maximum of 3 guests may swim in our pool at any one time.

CANCELLATION & FLEXIBILITY

Do you want to stay flexible? Our cancellation conditions are adapted to the current situation. Many of our offers can even be canceled free of charge up to 48 hours before arrival. In addition, we offer you the option of rebooking your trip to another time, of course also free of charge.

When booking online, you can easily make sure of the cancellation conditions applicable to this offer before you complete the booking (see under offers “Rates & Reserve” –  booking button).

Book a la pura stay without worries!

IN-HOUSE-OFFERS

All our saunas and steam baths are open. In the saunas, an area of 10 sqm/person is currently prescribed. This means that we can only offer one sauna session per room or family. Please register in the list for the respective sauna with your room number and the number of persons.
Your personal sauna session will last 20 minutes, after which we disinfect the sauna for the following guest(s). Of course, you are free to sign up for a sauna session several times a day. Please make sure to strictly follow the instructions of our spa attendants in this particularly sensitive area.

Pool and lounger areas: Our loungers in the Ladies Spa have been positioned at the prescribed 1 metre distance. Please don’t move them. Out of consideration for other guests, we ask that you absolutely don’t reserve any loungers at this time. Our spa attendants are responsible for strict compliance with hygiene and spacing recommendations. Only a maximum of 3 guests may swim in our pool at any one time.

Terrycloth towels: our housekeepers will place 2 additional fresh bath towels in your room on every day of your stay. These are intended for your bath, sauna, therapy and exercise sessions. If required, you can always obtain additional towels at the hotel reception counter or directly from our housekeepers.

Find out more about our Ladies Spa

Our massage and cosmetic treatments are being carried out as usual, and in accordance with hygiene and safety standards. In some cases, some treatments cannot be carried out due to Covid. The therapy reception will be happy to inform you about appropriate alternatives.

We also ask you to wear your mouth / nose protection during the treatment (exceptions: back massage, facial treatment).

Due to distancing regulations and in light of the current situation, our waiting area for medical consultations, cosmetics and massage treatments is currently only equipped with a few seats and is located in front of the therapy reception counter.

Of course, this will continue to be offered. Safety distances and maximum group sizes must be observed in every course. This results in a person restriction of max. 6 people (including trainer). Registration is essential and can only be done on site. Our therapy reception is always up to date. If the weather permits, as many of our courses as possible are held outdoors.
Some of our indoor exercise rooms (eg the “Kamptal”) are currently due to the corona in the neighboring building opposite. For crossing the street (approx. 30 m) we recommend a jacket and shoes during the cold season.

Yes, this is still being offered, but we’re accepting far fewer guests. Please make sure to book early to avoid disappointment.

RESTAURANT & CATERING

A social distance of 1 metre must be maintained in the restaurant as well. We’ve arranged the tables accordingly. Please don’t move them. A maximum of 4 guests may sit at the communal table. In principle, we may not seat more than 4 persons at the tables.

We are presenting our buffets at the restaurant in their customary high quality. Please use the disposable gloves provided. After use, please discard them in the waste basket immediately. Lunch is being served.

As usual, we serve cakes and small snacks in the afternoon. Please enjoy them to your heart’s content. The size of the presentation area is somewhat limited, so please don’t hesitate to ask if you find something is missing.

Please pick up your tea directly at our tea station in the Boccaccio Room.

ROOMS

Of course your room will be thoroughly cleaned, ventilated and disinfected on a daily basis.

Our housekeepers will place 2 additional fresh bath towels in your room on every day of your stay. These are intended for your bath, sauna, therapy and exercise sessions. If required, you can always obtain additional towels at the hotel reception counter or directly from our housekeepers.

MY ARRIVAL

We assume that you are healthy and don’t have a fever at the time of your arrival. Our receptionists are instructed to carry out a temperature check on you. If you have any questions or if you should feel unwell, please don’t hesitate to contact us at any time. We always have a doctor on the premises. Our reception is occupied 24 hours a day.

We will discuss all our hygiene standards with you on your arrival, and we also ask for your cooperation while you are on the premises. You will feel well cared for! Nothing is more important than one’s health! And that’s our top priority. Of course we pay special attention to safety and hygiene, so that you can enjoy your holidays without having to worry.

Mister Werner or his part-time replacement will be happy to look after your luggage. We would prefer not to offer our usual, highly appreciated parking service at this time.

Please always wear your face mask in the reception area  (hotel and therapy) and in all heavily frequented areas – that is in the elevators and waiting areas, on the way and from the restaurant, at the buffets in the restaurant and in the Boccaccio room. If you’ve forgotten your face mask, we’re happy to provide one for you.

Outdoor sports- and leisurewear:  Many of our classes in the activity programme take place out in the open. Our current activity programme

  • contact

    This is how you can contact the la pura staff:

  • This field is for validation purposes and should be left unchanged.
la pura women's health resort kamptal
Hauptplatz 58, 3571 Gars am Kamp, Austria
Tel.: +43 2985/26 66-742
Fax.: +43 2985/26 66-745
Mail: reservierung@lapura.at